Article Review and Reflection

The Affordable Hospitality Group, LLC chose the Microtel Inn and Suites' suite design for it's new location in South Carolina. They decided to choose the best products to use in this location. For the telephone system, they decided to use PhoneSuite, which is a company that designs telecom products especially for the hospitality industry. By choosing to use PhoneSuite, companies can eliminate hours of training because it is so easy to use. Their products have easy-to-use consoles. Not only was the Affordable Hospitality Group able to eliminate hours training their employees, but they have also been able to improve customer service. Since PhoneSuite reduces the time of transactions at the front desk, more time is spent making the guest feel special and welcome.

This article was a great example of how companies can utilize simple products to make customer satisfaction greater. By using PhoneSuite, this hotel line can now make more time for the customer instead of focusing on training their employees. I think that this product is a great way for hotels to move more quickly and to create a more positive environment. By using a touch screen product, the hotel also comes across as well-kept and up-to-date, which makes guests more viable to stay there again. Overall, I agree with the Affordable Hospitality Group's choice of choosing PhoneSuite to represent their company. Since they wanted to create an environment that was cost effective to manage and operate, it was crucial that they picked a telephone system that increased cusotmer satisfaction, while also creating ease and efficiency for the company as well.